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Source: @mustakbil
Domestic Call Centre Executive Job in ibex Islamabad, Pakistan
November 11, 2025
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Job Description : Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Handling chats/emails/calls /queries/requests Complaint Management Solving Customer grievances Applying process/product knowledge Key Responsibilities: Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Ideally aim for First Contact Resolution (FCR) Refer unresolved customer grievances or special requests to designated departments for further investigation. Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments. Perks Benefits: Medical Insurance Permanent Employment Status Provident Fund Overtime provided Annual Leaves Leaves Encashment Referral Bonus Internal Job Opening in different departments Job Specification : Job Specification: Excellent communication in Urdu and English Proficiency with MS Office particularly MS Excel Customer-centric attitude Qualification: Graduation or above Job Rewards and Benefits : Accomodation,Communication,Gratuity,Health Insurance,Incentive Bonus,Leaves,Life Insurance,Medical,Provident Fund,Sports and Entertainment,Transport
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