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Customer Success Specialist (Weekends Off) Job in ibex Karachi, Pakistan
January 07, 2026
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Job Description : Job Overview In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support. Job Description Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT) Job Specification : Job Specification Proven experience in any customer-facing role is required Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers Minimum Matric or O Levels is required Working days Monday to Friday and weekends are off. Job Rewards and Benefits : Communication,Health Insurance,Incentive Bonus,Leaves,Life Insurance,Medical,Provident Fund,Sports and Entertainment,Transport
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