CSR / Call Agents For Traveling Booking Process - US Campaigns Job in Cosmos International Lahore, Pakistan

Job Description : We are looking for a Call Center Agent to handle airline ticketing inquiries, reservations, and customer support. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering excellent customer service. Key Responsibilities: Handle inbound and outbound calls related to flight bookings, cancellations, and rescheduling. Provide accurate information about flight fares, routes, timings, and policies. Process airline ticket reservations using GDS or airline systems (Amadeus, Galileo, Sabre, etc.). Assist customers with refunds, changes, and travel requirements. Maintain customer satisfaction by resolving issues quickly and professionally. Meet daily performance targets and maintain call quality standards. Requirements: Previous experience in airline ticketing or travel customer service preferred. Knowledge of GDS systems (Amadeus, Sabre, or Galileo) is a strong advantage. Excellent English communication skills (spoken and written). Strong problem-solving and multitasking skills. Ability to work under pressure and handle high call volumes. Basic computer literacy and fast typing skills. Job Specification : Excellent communication skills (English verbal written; other languages a plus) Strong customer service and problem-solving ability Knowledge of airline ticketing systems (GDS Amadeus, Sabre, Galileo) Ability to multi-task and handle pressure in a fast-paced environment Good listening skills and patience while dealing with customers Attention to detail for accurate bookings and fare calculations Basic computer literacy (MS Office, email, CRM tools) Positive attitude and teamwork mindset Time management and ability to meet deadlines Job Rewards and Benefits : Communication,Incentive Bonus,Leaves,Sports and Entertainment

For this post of CSR / Call Agents For Traveling Booking Process - US Campaigns Job in Cosmos International Lahore, Pakistan . Interested candidates who meet the criteria can apply before the last date.

Opinion: This is a good chance for individuals looking to build a career in the government / private sector. Make sure to read all instructions before applying.

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